Terms and Conditions

Terms and Conditions for High Performance Global (HPG)

Please read these terms and conditions carefully before using our website or purchasing. By accessing and using the website, you fully agree to comply with all the terms outlined below. This serves as a legal reference that regulates the relationship between the user and the website, by the latest legal standards and applicable regulations in Saudi Arabia.

By using the website, whether by browsing, logging in, or making purchases, you automatically agree to all the terms, conditions, and policies of the website, including all applicable promotional policies. You also consent to receiving our newsletter and promotional offers.

1. Definitions

• Website: Refers to the High Performance Global (HPG) website available at High Performance Global.

• User: Any person who browses or uses the website.

• Company/We: Refers to High Performance Global (HPG) and all its affiliated entities.

• Products/Services: All goods, original spare parts, and household tools related to cooling and air conditioning systems offered by the website.

2. General Information

Company Details:

High Performance Global (HPG) is a registered company in Saudi Arabia, specializing in providing original and reliable spare parts for cooling and air conditioning devices, as well as household appliances, since 2001. Our headquarters is located at [Main Office Address].

Contact Information:

• Email: [email protected]

• Phone: +966135933200

3. Scope of Services

The website offers a range of products, including but not limited to:

• Air conditioning spare parts (such as compressors, fans, refrigerant gas, and remote controls).

• Refrigerator and freezer spare parts (including compressors, fans, heaters, and thermostats).

• Central air conditioning materials (such as rock wool insulation, flexible air ducts, and air vents).

• Home appliance spare parts (for washing machines, dryers, vacuum cleaners, and water coolers).

Note: We reserve the right to update the list of products and services without prior notice.

4. Contract Formation

By placing an order through the website, you make an offer to purchase products in accordance with these terms and conditions.

The website reserves the right to accept or reject orders at its discretion and in accordance with internal policies.

5. Pricing and Payment

Pricing:

• Prices displayed on the website include VAT unless stated otherwise.

• Additional shipping fees may apply, which will be clarified before completing the purchase.

Payment Methods:

• Multiple payment options are available (such as credit cards, bank transfers, and cash on delivery).

• For more details on payment methods, please visit the "Payment and Delivery Options" page.

6. Shipping and Delivery

Delivery:

• Shipping is available within Saudi Arabia, based on geographic regions.

Delivery Time:

• Orders are typically delivered within 1 to 7 business days, depending on the recipient's location.

• For major cities and nearby areas, delivery is usually within 5 business days from order confirmation.

Fees:

• Shipping charges are calculated based on the order's weight and distance. Details are available on the "Payment and Delivery Options" page.

7. Return and Exchange Policy

The return and exchange policy is applied as per our stated policy.

Please review the "Return and Exchange Policy" page for full details and application procedures.

8. Disclaimer of Liability

Content and Information:

• The website makes every effort to ensure the accuracy and correctness of the displayed information. However, we do not guarantee that it is free from errors or omissions.

External Links:

• The website may contain links to external websites. High Performance Global (HPG) holds no responsibility for the content or policies of those websites.

Usage:

• The use of website content and products does not constitute a recommendation or guarantee of their suitability for any specific purpose.

• The company disclaims any liability for damages or losses resulting from the use of or reliance on the information or products displayed on the website.

9. Data Protection and Privacy

• The website is committed to protecting users' data in accordance with the applicable Privacy Policy, which outlines how personal information is collected, used, and safeguarded.

• By using the website, you agree to the processing of your personal data in compliance with the Privacy Policy.

10. Intellectual Property Rights

• All content displayed on the website (including text, images, logos, and software) is protected under copyright and trademark laws.

• It is strictly prohibited to reuse, distribute, copy, or modify any content from the website without prior written consent.

11. Amendments to Terms and Conditions

• The website reserves the right to modify these terms and conditions at any time without prior notice.

• Changes will be published on this page, and continued use of the website after modifications constitutes implicit acceptance of the new terms.

• Users are advised to review these terms regularly to stay informed of any updates.

12. Governing Law and Jurisdiction

• These terms and conditions are interpreted and enforced in accordance with the laws of Saudi Arabia.

• In the event of a dispute, the courts of Saudi Arabia shall have jurisdiction.

13. General Provisions and Disclaimer

• This is an integral part of the website's Terms of Use.

• No part of the website's content may be transferred, sold, or distributed without prior written consent.

Disclaimer:

These terms and conditions serve as a legal framework to protect both the company and users while ensuring a secure and trustworthy environment that fosters mutual confidence. Users are advised to read them carefully and keep a copy for reference when needed.