Complaints & Suggestions

At High Performance Global (HPG), we value your feedback as a cornerstone for improving our products and services. If you have a complaint or suggestion, please follow the guidelines below to ensure your request is handled promptly and efficiently.

How to Submit a Complaint or Suggestion

Email: [email protected]

Contact form on our website (section “Contact Us”)

Phone or WhatsApp: +966135933200

Visit our office during official working hours

Required Information

Full name

Preferred contact method (email or phone)

Order or invoice number (if applicable)

Clear description of the complaint or suggestion

Supporting documents (photos, receipts, etc.)

Handling Process

Initial response within 24 business hours.

Complaint forwarded to the relevant department for investigation.

Final resolution or detailed reply within 5 business days.

Our customer service team will contact you if additional information is needed.

Confidentiality

All complaints and suggestions are treated with strict confidentiality in line with our Privacy Policy.

Your data will not be shared with third parties without your consent, except as required by Saudi law.

Escalation

If you are not satisfied with the proposed solution, you may request that the complaint be escalated to senior management.

The complaint will be reassessed and you will receive a response within an additional 3 business days.

Appreciation

Thank you for taking the time to help us improve your experience. Your feedback is highly valued, and we strive to provide a service worthy of your trust.